Ideas on structuring your cloud HCM support model

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In this podcast the team talk about how support models differ for SuccessFactors and cloud compared to on-premise. Is there an ideal support model? How do roles and responsibilities change for HR, IT and Finance? How does a company’s relationship with consulting partners and outsourcing firms change? Join Steve Bogner, Amy Grubb, Sharon Newton, Sven Ringling, Martin Gillet and Luke Marson as we discuss this and more - including our new listener feedback contest!

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233 users have voted.

There are 4 Comments

Submitted by Alexander Buitrago (not verified) on Tue, 01/24/2017 - 09:40

I am very interested to know about HCM/SAP and how it is improving methods, strategies and knowledge as well different fields at companies.

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268 users have voted.

Submitted by sbogner on Wed, 01/25/2017 - 08:35

Hi Alexander -

Thanks for your comment. One of he best ways to get that sort of information is to network with other customers. Join ASUG and network with customers there, or try attending SuccessConnect conferences. Those are two of the best ways to learn from other customers.

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278 users have voted.

Submitted by Abdul Rehman (not verified) on Tue, 02/07/2017 - 13:41

what is the future of SAP HCM. on-premise HCM will be support till by SAP AG in 2025.

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259 users have voted.

Submitted by sbogner on Wed, 02/08/2017 - 07:22

Hi Abdul - on-premise is supported through 2025 as you mention; after that, we don't know. SAP typically announces any extensions of maintenance well in advance of the deadline so that companies can make plans. And SAP has said in various conferences and forums that they will not force customers to move from on-premise, though I would expect there would be a cost to maintaining support in those cases.

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Meet the Podcast Team

Steve Bogner

Steve is Managing Partner at Insight Consulting Partners and has worked with SAP HR/Payroll since 1993. Focusing on core-HR, Payroll and Project Management around SAP and SuccessFactors HCM, he has worked with all sizes and types of companies. Steve presents at conferences around the world and is an SAP Mentor alumnus. Read his blogs at www.insightcp.com/blog and periodic musings on Twitter at SteveBogner

 

Becky MurrayRebecca Murray

Rebecca Murray is a founder and Managing Partner at Illumiti HCM. Rebecca is an experienced HCM Consultant, helping companies develop and continuously maintain optimal and high-performing workforces. She specializes in the design and integration of talent management and ESS and MSS solutions. Rebecca helps clients across the world implement sustainable global workforce development strategies. She applies her insight and knowledge to each endeavor and excels in delivering a positive user experience. Rebecca holds a Bachelors degree in Computer Engineering and a Masters degree in Business Administration. She is also a SuccessFactors Certified Professional Consultant and a Boomi Certified Process Developer. Follow her on Twitter at @Rebecca_Murray3.

Sven Ringling

Sven Ringling is SAP HXM Solution Advisor at ORBIS People GmbH (www.orbis-people.de), a consultancy for Digital HR with SAP's HXM portfolio including SAP SuccessFactors, Qualtrics, H4S4 and SAP HCM. He advises customers on their digital HR transformation journey from strategy and roadmap to implementation and continuous improvement. Sven started his career in 1996 as an SAP HR consultant at IDS Scheer in Germany. He subsequently co-founded SAP HCM consultancies in Germany and the UK and led their cloud transformation initiatives. He has worked with >100 customers across a variety of countries and has been a speaker on Digital HR on conferences on 4 continents. His books and articles published in German, English, and Chinese cover SAP HCM, SAP Concur, Qualtrics and SAP SuccessFactors. Sven is on Twitter at svenringling.

Brandon Toombs

Brandon has worked in HR technology 20+ years. He specializes in Employee Central with over 30 implementations under his belt.  His clients include airlines, retail, manufacturing, oil and gas, financial services, and public sector. Brandon has held many project roles - change management, project management, trainer, functional analysis, and a developer. He brings a unique blend of business, functional and technical expertise. He has presented at numerous conferences, is co-author of the latest version of the SAP Press Employee Central book and hosts the only known YouTube channel devoted to Employee Central. Brandon is a passionate believer in the potential of Human Capital processes and technology to supercharge performance of organizations. He can be found on Twitter at BrandonToombs.