The Value of Feedback For Consultants & Clients

This podcast sort of has two parts - one for consultants and one for clients - but each can learn from listening to the whole thing. Now, let's talk about the value of getting - and using - feedback for your SAP HCM projects.

For consultants - feedback is critical to your learning process, and while there is feedback during the project it is only after cutover that you can get the really valuable feedback on how your work actually performed in a real environment. Things that seemed like good ideas during blueprint/construction, or that seemed to work just fine during integration testing might not work so well in the real world of production SAP HCM processes and data. You will learn and benefit from getting that feedback from your clients and integrating it into your future work.

For SAP HCM clients - make sure you have a part in the client selection process and look for consultants who have some production SAP HCM experience. And get a few independent Quality Assurance (QA) reviews during your project; getting this independent feedback will benefit both you and your lead consulting firm. Remember that you are the client, you are in control of the consulting relationship, and you will have to live with the results of your SAP HCM projects.

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